[Air-L] PhD studentship, online healthcare feedback, care and complaint, University of Edinburgh

[Fadhila Mazanderani]

Apologies for any cross-posting



Dear all,



Please find below details of a fully-funded ESRC studentship (co-supervised
by me and Catherine Montgomery) on the relationship between
healthcare-related online feedback and complaint.

The successful candidate will be based in Science, Technology & Innovation
Studies (STIS) at the University of Edinburgh, and it is a collaborative
project with Care Opinion (*https://www.careopinion.org.uk
<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careopinion.org.uk%2F&data=05%7C02%7C%7C32d1082dfa784711d64908dc48e84b3d%7C2e9f06b016694589878910a06934dc61%7C0%7C0%7C638465409722525365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=TRJvGJPUSYFhiSfXWuCk9eOiHeVbfkx50%2FvCtmSk1l4%3D&reserved=0>*).
The deadline for applications is 19th April.

Further information, including how to apply, can be found here: *Care and
Complaint: Exploring Changing Technologies of Feedback and Complaint in the
Scottish NHS – Scottish Graduate School of Social Science (sgsss.ac.uk)
<https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sgsss.ac.uk%2Fstudentship%2Fcare-and-complaint-exploring-changing-technologies-of-feedback-and-complaint-in-the-scottish-nhs%2F&data=05%7C02%7C%7C32d1082dfa784711d64908dc48e84b3d%7C2e9f06b016694589878910a06934dc61%7C0%7C0%7C638465409722535543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=9laMc1IEvtbay1A3mBWe1wRtYvFXsOvVvoOHf0Qbx5M%3D&reserved=0>*


Project summary below:

The University of Edinburgh invites applications from suitably qualified
graduates for a fully-funded PhD studentship in Science, Technology and
Innovation Studies (STIS) on the relationship between healthcare complaints
and online feedback in the UK, focusing on Scotland. Service user
complaints and concerns are a valuable resource in healthcare, they provide
opportunities for improving quality and safety, help identify and address
problems, and can be a source of institutional learning. However,
traditional complaints procedures are often ineffective and inefficient,
with negative outcomes for staff and patients alike. More recently, there
has been a dramatic rise in feedback platforms where people share
experiences of healthcare services online. The project will use qualitative
methods to generate novel sociological insights into the interaction
between online healthcare-related feedback and traditional complaint
procedures. It will contribute to healthcare policy and service delivery
debates on how to enhance healthcare complaint procedures in the UK,
focusing on the use of online feedback platforms and practices.

Best wishes,

Fadhila

f.mazanderani at ed.ac.uk